Matting: Why It Happens and How to Brush Between Grooms

The practical guide to tangles, tools and the salon policy on matted coats.

October 20, 2026 · 4 min read

Matting: Why It Happens and How to Brush Between Grooms

Few things surprise dog owners at the groomer's more than hearing that their dog's coat is matted. The dog looked fine on the couch last week. Mats hide close to the skin, though, and by the time they show on the surface they've often been building for a while. Shear Bliss Pet Salon in Waterloo has a clear policy on matted coats, and understanding the reasoning behind it can make your visits smoother and your dog more comfortable.

Why coats mat

A mat is a tight knot of hair, and it forms when loose or shed hair stays trapped in the coat instead of coming out. Friction helps it along. Hair rubs together under a collar or harness, behind the ears, in the armpits and along the back legs, and that movement twists loose hair into tangles that grow tighter over time. Moisture makes it worse, since a coat that gets wet and isn't fully dried tends to knot as it dries.

Coat type matters a lot. Curly and fluffy coats, like the Poodle, Bichon and Doodle coats the salon works on, can tangle quickly because the hair curls back on itself. Silky coats like a Yorkie's can knot where the hair is long. Double-coated breeds can hold shed undercoat against the skin. Almost any dog that is long-haired and not brushed regularly can end up with mats.

Why matted coats take extra time

Grooming runs on a schedule. A standard appointment at Shear Bliss takes about 2 to 3 hours, and each dog's time is planned around a normal brush-out. A matted coat is not a normal brush-out. Working through mats has to be done slowly and carefully, because the groomer is working close to the skin on a dog that may not enjoy it. Rushing would be uncomfortable for the dog and risky for the groomer's tools.

That is why the salon's policy says minor to moderate matting requires extra time and an additional fee applies. It isn't a penalty for the dog or the owner. It reflects the actual work involved, and it keeps the rest of the day's appointments from running late for other clients.

When matting is severe

Sometimes the matting is beyond what a groomer can responsibly deal with in a salon. The salon's policy is that severe matting posing a health risk is referred to a veterinarian. That is a judgment call made for the dog's safety, and it's the right call. A veterinarian has the training, the setting and the ability to handle a dog that needs more than a grooming table can offer.

The New Client Form includes a matted coat policy as part of the terms and grooming waiver, so it's worth reading before your first visit. If you already know your dog's coat is in rough shape, say so when you book. A phone call at (319) 235-9851 lets the team plan properly instead of finding out on the table.

How to brush between visits

The best way to avoid matting fees is to keep the coat free of tangles at home. You don't need a complicated routine, just a consistent one. Here's what works in general for most coats:

  • Brush a little every day, or at least several times a week. Short, regular sessions beat one long struggle.
  • Use line brushing. Part the hair, brush a small section at a time from the skin outward, and move through the whole body so nothing is skipped.
  • Follow the brush with a metal comb. If the comb catches or can't reach the skin, there's a tangle the brush missed.
  • Check the hot spots: behind the ears, under the collar or harness, the armpits, the belly, the back of the legs and the tail base.
  • Make sure the coat is completely dry before brushing and before your dog goes to bed. Damp hair knots quickly.

Be gentle if you find a small tangle. Hold the hair near the skin so you don't pull, pick at the knot with the tip of the comb and work from the outside edge of it toward the center. Detangling spray can help, but keep it simple. If a mat won't come out easily, stop and leave it for the groomer. Pulling hard hurts, and a dog that dreads the brush is harder to keep tangle-free in the long run.

One more tip is worth knowing. Wetting a matted coat at home can tighten the mats instead of loosening them. If you notice mats, it's usually better to brush out what you can, then let the salon deal with the rest during a full wash and brush-out, rather than giving your dog a bath first.

Rebooking on a schedule that suits the coat

How often a dog needs to visit depends on the coat and the cut. A longer, curlier style needs more frequent maintenance than a short trim. Talk to the groomer at pick-up about a schedule that fits your dog and your routine. A good rhythm of grooms plus a few minutes of brushing at home keeps the coat healthy, keeps the visits shorter and keeps your dog comfortable. Call (319) 235-9851 to book your next appointment while it's fresh.

Shear Bliss Pet Salon, (319) 235-9851

Call (319) 235-9851