The house rules at 824 Ansborough
Salon policies
Shear Bliss Pet Salon prides itself on its service. To give every client the safest and most enjoyable visit possible, the salon asks you to read the policies below before your dog’s first appointment.
Booked already? Fill out the New Client Form. Still choosing a groom? See the grooming menu or find the salon.
Arriving
Getting your dog in the door
Records, timing and notice, so every guest on the day's list gets a calm appointment.
Wait in reception
To keep the room safe, calm and relaxing for every furry guest, clients stay in the reception area on arrival. Unexpected sights and sounds distract a dog while the groomers work with precision tools, and the dog's safety and comfort come first.
Vaccination records on file
State law requires up-to-date Rabies, Distemper and Parvovirus vaccination records on file before the appointment. The salon strictly enforces this without exception. Send the records ahead by email to shearblisspet@aol.com, or send a photo on Facebook Messenger.
A strict 15-minute grace period
Out of respect for every scheduled guest, arriving more than 15 minutes late means rescheduling the appointment. Phone calls are the only accepted method of contact, so if you are running late, call 319-235-9851.
24 hours to reschedule
The salon asks for a minimum of 24 hours' advance notice to reschedule so every valued client can be accommodated. Repeated late cancellations or missed visits require a service fee before the next appointment is scheduled.
During the groom
How long a visit runs
Most dogs spend a few hours on the table. Tell the salon at booking if your day needs something different.
Two to three hours
Most appointments take 2 to 3 hours of dedicated care.
Early drop-off or a longer stay
If you need to drop off more than 15 minutes early, or need your dog to stay a bit longer, say so when you book so the salon can fit your schedule.
Pick up within 30 minutes
For a calm room and a fresh experience for the next dog, the salon asks that pets be picked up within 30 minutes of completion.
Coat and health
Fleas, mats and the dog's wellbeing
Two situations change the visit. Both exist to protect your dog and the others in the salon.
Fleas mean a flea-treatment bath
To keep the salon clean, comfortable and pest-free, any dog found to have fleas automatically receives a specialized flea-treatment bath. It protects your dog's health and the other visitors, and the additional charge is added to your visit.
Minor to moderate matting
Matting in the coat takes extra time and attention during the groom, and an additional fee applies.
Severe matting is a vet visit
When matting is severe enough to pose a health risk, the salon refers you to a veterinarian so your dog gets the safest care possible.
What the rules are for
The same love, tenderness and respect they give their own.
Grooming can feel overwhelming for you and for your dog. At Shear Bliss your furry family members are treated with the exact same love, tenderness and respect the team gives its own, from gentle handling to a peaceful room, every time they step through the door.
“Your pet’s happiness is our Business!”